Effective Date: 2024-11-01
Last Updated: 2025-11-01
At Imogifts.com, your privacy and trust are our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
By using Imogifts.com, you agree to the practices described below.
1. Information We Collect
We collect personal and non-personal information to provide better service, process your orders, and improve your experience.
a) Personal Information
When you place an order or create an account, we may collect:
- Full name
- Delivery name and address
- Email address
- Phone number
- Billing address
- Payment information (processed securely through third-party gateways)
- Special delivery messages or instructions
b) Non-Personal Information
We also collect non-identifiable data, such as:
- Browser type, device information, and operating system
- IP address and approximate location
- Website usage statistics via cookies and analytics tools
2. How We Use Your Information
We use your information only for legitimate business purposes, including:
- Processing, confirming, and delivering your orders
- Sending order confirmations, updates, and delivery notifications
- Responding to customer inquiries or support requests
- Improving our website, services, and user experience
- Sending promotional offers or updates (only if you consent)
- Preventing fraudulent transactions and ensuring data security
3. How We Protect Your Data
Your personal information is stored securely and treated with the highest level of confidentiality. We implement appropriate technical and organizational measures to protect your data against:
- Unauthorized access
- Accidental loss or alteration
- Misuse or disclosure
All online payments made through Imogifts.com are processed using secure, encrypted payment gateways (such as Visa, MasterCard, or local banking partners). We do not store your full credit or debit card details on our servers.
4. Sharing Your Information
We value your privacy — we never sell, rent, or trade your personal information to any third party.
We may share limited information only with:
- Trusted service providers (e.g., delivery partners, payment processors) to complete your order.
- Legal authorities, if required by law or to prevent fraud or abuse.
All partners are bound by strict confidentiality agreements to protect your information.
5. Cookies & Tracking Technologies
Our website uses cookies to improve your browsing experience and analyze website performance. Cookies help us remember your preferences, items in your cart, and site activity.
You can disable cookies in your browser settings, but some website features may not function properly as a result.
We may also use Google Analytics or similar tools to understand visitor behavior and improve our services.
6. Email Communication
When you make a purchase or register with us, you may receive:
- Transactional emails (order confirmation, delivery status, etc.)
- Promotional emails (special offers, discounts, new product updates)
You can unsubscribe from marketing emails anytime by clicking the “unsubscribe” link in the email or contacting us directly.
7. Retention of Information
We retain your personal information only as long as necessary to:
- Complete your order
- Fulfill legal and tax obligations
- Resolve disputes or support business operations
Once information is no longer needed, it will be securely deleted or anonymized.
8. Your Rights
You have the right to:
- Request access to your personal information
- Update or correct your details
- Request deletion of your account or data (subject to legal requirements)
- Withdraw marketing consent at any time
To make such requests, please contact us using the details below.
9. Third-Party Links
Imogifts.com may include links to external websites (e.g., social media, partner brands, or payment providers). We are not responsible for the privacy policies or content of these third-party sites. Please review their policies separately.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us:
Imogifts.com
Email: info@imogifts.com
Phone: +94
Address:
❤️ Our Commitment
At Imogifts.com, we are committed to protecting your personal information and ensuring that your online shopping experience is safe, private, and enjoyable.
Thank you for trusting us to deliver your love and gifts across Sri Lanka.