Effective Date: 2024-11-01
Last Updated: 2025-11-01
Welcome to Imogifts.com. By using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before placing an order.
1. General
Imogifts.com is an online gift delivery service operating in Sri Lanka. We aim to provide a convenient platform for you to send gifts to your loved ones anywhere on the island.
These Terms govern your use of our website, services, and purchases.
2. Orders and Payment
- All orders placed through Imogifts.com are subject to acceptance and availability.
- Prices listed are in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.
- We accept payments via secure third-party payment gateways (credit/debit cards, mobile payments, bank transfers).
- Your payment will be processed only after the order is confirmed by Imogifts.com.
3. Delivery Policy
- We offer delivery services throughout Sri Lanka, including major cities and remote areas.
- Delivery times may vary depending on location and product availability.
- Same-day delivery is available for orders placed before the specified cutoff time (check the website for details).
- We strive to deliver gifts on the requested date but cannot guarantee delivery times in cases of unforeseen delays (traffic, weather, strikes).
- It is your responsibility to provide accurate recipient details (name, address, phone number). Incorrect details may cause delays or non-delivery.
- Imogifts.com is not responsible for failed deliveries due to incorrect or incomplete information provided by the customer.
4. Cancellations and Changes
- Orders can be cancelled or modified only before they are processed for delivery.
- Once an order is dispatched, cancellations or changes are no longer possible.
- To request cancellation or changes, contact our customer service immediately via email or phone.
5. Refunds and Returns
- Due to the nature of perishable goods (cakes, flowers, food items), we do not accept returns or exchanges.
- If you receive a defective or incorrect item, please contact us within 24 hours of delivery with photo evidence.
- We will investigate and may offer a replacement or refund at our discretion.
- Refunds will be processed using the original payment method and may take 5–7 business days to reflect.
6. Product Descriptions and Images
We make every effort to display accurate product descriptions and images. However, colors, sizes, and packaging may vary slightly due to supplier differences or natural variations.
7. Liability
Imogifts.com will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or delivery services.
Our maximum liability is limited to the value of the gift or order placed.
8. Intellectual Property
All content on Imogifts.com, including text, images, logos, and designs, are the property of Imogifts.com or its partners and are protected by copyright laws.
You may not reproduce or use any content without our express written permission.
9. Privacy
Your personal data is handled according to our Privacy Policy. By using our website, you consent to the collection and use of your data as described.
10. Governing Law
These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising from use of our services shall be subject to the exclusive jurisdiction of Sri Lankan courts.
11. Changes to Terms
Imogifts.com reserves the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will always be posted on this page.
12. Contact Us
If you have any questions or concerns about these Terms, please contact us:
Imogifts.com
Email: info@imogifts.com
Phone: +94 [Insert Number]
Address: [Insert Business Address]
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